A York County movie theater took action to comply with Americans with Disabilities Act standards after a visually impaired moviegoer was unable to access required accessibility equipment.
R / C Theaters, which operates Queensgate Movies 13 in York Township, previously did not have descriptive headsets for the visually impaired. Under ADA rules, theaters showing digital movies must provide closed captioning and audio description facilities for people who are deaf and blind.
The Pennsylvania Middle District attorney’s office on Thursday announced that R / C Theaters had dealt with the ADA complaint. The theater has since purchased descriptive audio equipment and will continue to train employees in its use.
“Theater owners must ensure that movie viewings meet all ADA requirements and provide equal access to all,” Acting US Attorney Bruce D. Brandler said. ADA violations discovered during our investigation, which will allow visually impaired customers to enjoy films on the Queensgate site. “
After:York Township Cinema did not have headphones for visually impaired customers
The issue first emerged in February 2020 after Preston Gaylor, a visually impaired Stewartstown resident, said the theater did not have headphones available when he went to watch a movie.
“It kind of made me feel like I wasn’t welcome,” Gaylor told The York Dispatch.
The US prosecutor’s office then opened an investigation with the cooperation of the cinema chain, which confirmed the violations, according to a press release.
The movie theater chain’s website has more details on accessibility equipment available in theaters: rctheatres.com/page?id=12302.